If you encountered any issue about the item you received, you should contact us until 7 days passed from the delivery time. Otherwise we can not help you. If the item as shown in its description and photo is the same as the item you received but if you do not like the item you received, you can return the order within 7 days of the delivery. Return cost of the order is in customer responsibility in this situation. If you have received an incorrect, defective, or damaged item; you should contact us until 7 days have passed from the delivery time, we can either issue a full refund to you, or another identical or similar item will be shipped to you upon your decision. But first of all; please take a few photos to show the issue you encountered with the items you received from us. We only cancel/refund via e-mail conversation.